How we help
From the initial exploration stage we help, assist and advise, taking you through the planning process, implementation, testing, training, go live and then ongoing support – all with a smile! Our staff are here with one purpose and that’s to deliver a high quality and value for money service, so feel free to give us a call as we’re always happy to chat - whether it’s system issues, strategic planning, process advice or just having a chat about what’s happening in the cannabis technology world!
At 365 Cannabis we recognise that each customer is different. A few will have a high level of development skills and experience, and will wish to be self-sufficient in supporting and developing their system. Others have a lower skills base and will want to maximise the support they receive from their partner.
We have developed a range of services to give you the maximum choice when it comes to selecting an appropriate level and style of support.
Our service ensures that there is a regular flow of information and feedback 365 Cannabis and our customers. Your Account Manager will be primarily responsible for managing the relationship between you and us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes and ensuring that you’re receiving the quality of service you expect. Their role includes dealing with any non-technical issues that may arise and agreeing a schedule of visits that both parties feel is appropriate.
We see training as a logical extension of our support policy. The better users are able to take advantage of their system the more likely we are to have happy and satisfied customers! We have therefore offer free training to all our customers as they need it – training can be in person or via webinars and is tailored to each customer’s needs.
Pre-arranged Consultant visits are designed to help you keep your business system moving forward. We agree the dates for pre-arranged regular site visits by our Consultant at the start of the year; and visits can be up to two days in duration. You then agree with the Consultant what needs to be covered on each visit, whether it’s training or development... the choice is yours!
Nominated Senior Consultant / Developer
Your nominated Senior Consultant/Developer has responsibility for managing the development and delivery of any agreed functionality, managing the release of development work into the live environment and assisting with all aspects of scoping, testing and Go Live support.
How to log a support call
You can log a call in two ways. You can either email the Support Team at firstname.lastname@example.org or call us on +1 (888) 609-6766 and press option 2.
Each time a call is logged, you will be given a call reference number for future reference. We ask all our customers to email the support address rather than individual consultants to ensure each call is logged and being processed efficiently.
When you can log a call
You can log a call during our standard hours of cover from our Help Desk which are 09:00 to 17:30 US Central Standard Time (as amended by Daylight Saving Time) each weekday, excluding weekends and United States Federal holidays. Out of Hours support can be arranged through your Account Manager.